Last updated: 09/21/26
Thank you for shopping with HILLY’S Bridal Closet and Boutique. We are committed to delivering your bridal items safely and on time so you can look and feel your best on your special day.
Please read the following shipping policy carefully before placing an order.
Order Processing
Orders are processed after payment is confirmed and prepared for delivery. Delivery timeframes are measured in working days.
Custom or made-to-order items (including altered gowns and personalized accessories) may require additional production time of 5–15 business days before shipping. You will be notified of the expected timeline at the time of order.
Orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Methods & Delivery Times
We offer reliable shipping options to get your order to you safely:
- Local Shipping (Ghana): 1–3 working days
- International Shipping: up to 10 working days
Note: Delivery times are estimates and begin once the order has been shipped. Delays may occur due to weather, customs, or carrier issues beyond our control.
Shipping Costs
Shipping fees are calculated at checkout based on your location, order weight, and selected shipping method.
- Domestic shipping rates within Ghana start from a standard flat rate.
- International shipping rates vary by country and are displayed before you complete payment.
- Free shipping promotions (when available) will be clearly indicated at checkout.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number and carrier details. You can use this information to monitor your package’s progress. If you do not receive tracking information within the expected timeframe, please contact us.
Customer Responsibility
Before purchasing, customers are responsible for:
- Providing a complete and accurate shipping address
- Ensuring someone is available to receive the package (especially for high-value bridal items)
- Checking local customs or import regulations for international orders
- Paying any applicable customs duties, taxes, or import fees (these are the customer’s responsibility and are not included in shipping costs)
We are not responsible for delays, lost packages, or additional fees resulting from incorrect or incomplete address information provided by the customer.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, you must notify us within 48 hours of the delivery attempt (or expected delivery date for lost packages) by emailing us at support@https://hillysbridalboutique.com/ with:
- Your order number
- Clear photos of the damaged packaging and/or item (if applicable)
- A brief description of the issue
If verified, we will arrange a replacement or suitable resolution at our discretion. Please retain all original packaging until the matter is resolved.
International Orders
For international shipments, delivery times may be extended due to customs processing. HILLY’S Bridal Closet and Boutique is not responsible for delays caused by customs authorities or for any duties, taxes, or fees imposed by the destination country. These charges are the sole responsibility of the customer.
Contact Us
If you have questions about this shipping policy or need help with an order, reach us at:
support@https://hillysbridalboutique.com/
We are happy to assist and look forward to helping make your bridal experience seamless.